Refunds are coming in Boynton tech support scheme, feds say

Refunds checks of more than $668,000 are on the way, U.S. officials said this week, in the wake of federal and state action against what they called a tech-support scam in Boynton Beach.

Big Dog Solutions LLC, also doing business as Help Desk National and Help Desk Global, and affiliated firms and individuals were accused of tricking people into thinking they had malware, viruses or other computer problems and selling them software and services to “fix” dubious or non-existent problems.

The Federal Trade Commission said it will send 3,791 checks averaging about $176 to victims. Got questions about the refunds? Contact Rust Consulting Inc. at 1-877-309-1959.

More than $6.4 billion in refunds for consumers flowed from FTC actions in the year ended last June, the agency said.

Tech support schemes, many with call rooms in Palm Beach County, have left a trail of complaints, enforcement actions and settlements with federal officials and the Florida Attorney General’s Office over several years. Operations in several other states and foreign countries also have been targeted in the crackdown.

As part of the resolution of this case, defendants agreed to turn over more than $700,000 in assets and were banned from providing tech support products or services and prohibited from deceptive telemarketing practices, officials said.

“Scammers like these use incredibly deceptive tactics that make consumers think they are receiving warnings from legitimate technology companies” such as Microsoft and Apple, Jessica Rich, director of the FTC’s Bureau of Consumer Protection, said in 2016. “We are proud to work with the Florida Attorney General’s Office to put an end to these fraudulent practices.”

Defendants in the case included BigDog Solutions LLC (doing business as Help Desk National and Help Desk Global); PC Help Desk US LLC (doing business as Help Desk National and Help Desk Global); Inbound Call Specialist LLC; BlackOpteck CE Inc.; 9138242 Canada Corporation; Digital Growth Properties, LLC; Christopher J. Costanza (doing business as CJM Consulting, LLC); Suzanne W. Harris; Muzaffar Abbas; Gary Oberman; Donald Dolphin and Justin Powers.

Defendants neither admitted nor denied allegations in a settlement approved by a federal judge in Illinois last year.

The refund checks expire after 60 days, so don’t delay too long in cashing them. The FTC issued a reminder that it never requires consumers to pay money or provide account information to cash a refund check.

Update: Asked for comment, defense attorney Ruben E. Socarras of Boca Raton said by email, “We do not have authority to comment or provide a statement at this time but we can tell you that the Court record/filings speak for themselves with respect to the outcome of the case.”

 

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