Robocalls, spoofing: Once nuisance, now ‘plague,’ industry group says

What was once a nuisance has become a plague, a phone industry group admits about automated calls and deceptive identifying numbers like those examined by The Palm Beach Post.

Robocalls  and other kinds of annoying telemarketing calls are currently the number one source of consumer complaints to federal regulators. Estimates say robocalls are coming in at a stunning 2.4 billion per month in 2016, a Robocall Strike Force report says.

robot-handThe strike force, which includes representatives from more than 30 communications companies from AT&T to Verizon, represents one of several efforts to take “decisive and coordinated action to abate robocall proliferation,” said Susan Miller, president of the Alliance for Telecommunications Industry Solutions.

One initiative: Find better ways to combat “spoofing,” which makes it appear calls come from a number different from the one the caller is actually using.

Consumer groups have been pushing companies to do something. As this blog reported, last year Consumers Union launched its End Robocalls campaign calling on the phone companies to take action.

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