To swipe or not to swipe?
Every day consumers encounter smart-chip credit card terminals that aren’t activated, despite the Oct. 1, 2015 deadline Visa and MasterCard set for the transition away from magnetic-stripe card security.
Usually, store employees tell the shopper whether to insert their card with the shiny computer chip or to swipe it the old-fashioned way.
Consumers are encountering a mixed-bag of options because a surprising 42 percent of retailers have not updated the terminals at any of their stores to enable “chip and PIN” or “chip and signature” technology, according to a CardHub survey released Monday.
CardHub conducted a nationally representative survey of 55 major retailers and 1,000 individuals about what’s known as EMV technology. Named after its original developers (Europay, MasterCard and Visa), the technology features cards with embedded microprocessor chips designed to store and protect cardholder data.
CardHub says the retailer response is problematic considering merchants that have not implement the new system are liable for fradulent purchases made in their stores. The roughly $8 billion in fraudulent purchases made in the U.S. each year certainly represents a “mountain of risk for resistant retailers,” CardHub says.
What do consumers think? The survey found that 56 percent of people don’t care if a retailer’s payment terminal is chip-enabled, and 62 percent don’t understand the difference between the two security standards.
Even worse, 41 percent of people say they don’t have, or don’t know if they have, a smart-chip credit card.
Sadly, 41 percent of people falsely believe debit cards protect them from fraud better than credit cards.
Among the retailers surveyed whose stores are 100 percent EMV compliant are WalMart, Target, Home Depot, Walgreens, CVS, Best Buy, Macy’s, Kohl’s, Dollar General, Gap, Nordstrom, Trader Joe’s and Michael’s.
At the other end of the spectrum with 0 percent of their stores EMV-compliant as of this month are Publix, Pizza Hut, Whole Foods Market, J.C. Penney, 7-Eleven, Bed Bath & Beyond, Ace Hardware, Family Dollar, Wendy’s Staples, Burger King and Neiman Marcus.
To read the survey, go to cardhub.com/edu/emv-adoption-survey/