Airline aarghs: Complaints climbed 30% in 2015, DOT says

hawaiianThe skies are getting a little less friendly, if complaints are any guide. Gripes about airlines jumped 30 percent in 2015, U.S. officials said Thursday.

It was a particularly bad December, with complaints up 47 percent over the same month last year.

On-time performance was up slightly from 2014, but an array of aggravations bedeviled passengers.

Complaints covered everything from flight problems to baggage, reservation and ticketing, refunds, consumer service, disability, and discrimination,  the U.S. Department of Transportation said.

Consumers may file air travel service complaints on the web at or by voice mail at (202) 366-2220.


77.8 percent on-time arrivals

Highest On-Time Arrival Rates

  1. Hawaiian Airlines – 93.0 percent
  2. Alaska Airlines – 85.3 percent
  3. Delta Air Lines – 83.6 percent

Lowest On-Time Arrival Rates 

  1. Spirit Airlines – 68.7 percent
  2. jetBlue Airways – 70.1 percent
  3. Virgin America – 71.1 percent

Highest Rates of Canceled Flights

  1. Envoy Air – 3.8 percent
  2. ExpressJet Airlines – 3.4 percent
  3. SkyWest Airlines – 2.9 percent

Lowest Rates of Canceled Flights

  1. Hawaiian Airlines – 0.1 percent
  2. Delta Air Lines – 0.3 percent
  3. jetBlue Airways – 0.3 percent


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